Please choose one of the following options:
How can I register for a race?
To register for a race, you need a private account on our website. Click
on ‘registration’ and create a new account, if you have not done so already. If
you already have an account, log in. You can find a list of the different races
in your profile.
When can I register for a race?
In general, the registration is opened six to eight weeks before the
actual race (check subpage of each race).
Will there be some kind of confirmation?
When you registered for a race successfully, you receive an email as
confirmation of your participation and an invoice for your transaction. If you
do not receive an email, check your SPAM-folder. You can also check the list of
participants on our website.
Can we register as a team?
Every participant has to register on his or her own and to accept the waiver of liability. It is not possible
to register as a whole team at once, except using a teammanager account.
Why is it only possible to pay with PayPal?
PayPal provides a fast, cheap and secure payment process without waiting
periods due to different bank accounts. The participation in a race is
guaranteed, when a rider has properly registered AND paid for his or her slot in the race.
I have problems with my payment.
Often this is caused by problems with your PayPal account. Please make
sure that the payment can be covered by your PayPal account. If you still have
problems, please contact PayPal directly.
How can I be sure that you received my money?
As soon as the transaction is complete, you will receive an email and
will be added to the race’s list of participants. If you do not receive an
email immediately, there might be a problem with your PayPal account. As long
as you finished the registration process properly and paid via PayPal, your
slot is reserved.
I paid twice by mistake.
Please use our contact form and describe your problem.
Where am I on the waiting list?
It is not possible to give information on your current position on the
waiting list. Moreover, this position is not always decisive. There are other
factors (category, overall standings…) that might be more important.
Can I have a look on the current waiting list?
It is not possible to check the waiting list. If you are on the list,
this should be labeled on your profile.
When do you provide more starting slots for a race?
Usually, the starting slots are released when a rider cancels a race or when the
local organizer of a race increases the number of slots in general.
What happens when I move up the waiting list?
If you move up the list and get a seat in a race, you will receive an
Can I leave the waiting list myself?
Yes you can. Log in with your account, click ‘Waiting
List‘ and ‘Cancel‘.
Can I register for a race on site?
This possibility cannot always be guaranteed. If a race reached its
maximum number of participants, additional registrations are not possible.
What happens, if I travel to a race although I am not registered?
In this case, your participation is not guaranteed and you travel at
your own risk.
Is it cheaper to register on site?
No it is not. On the contrary: a registration on site means an
additional fee of 20 €.
Can I get my payment back?
You will only get your payment back, if you have booked the Money-Back-Service and meet the general terms and conditions.
Can I pass on my slot to another rider?
No, this is not possible.
Can I name another rider on the waiting list and pass my slot on to him
Due to our experience with cancellations, there are always more actual
participants than official slots in a race right from the start. For this
reason, slots cannot be passed on to other riders of your choice.
How can I cancel my registration for a race?
To cancel your registration you have to log in, afterwards you should click on "Cancel". If you have effected the Money-Back-Service, you will forwarded to the form. If you don´t have the necessary service, the registration fee can not refunded. Nevertheless you will receive a credit note in the amount of EUR 5 for your next race registration.
Where do I get Money-Back-Service?
Money-Back-Service is available during your registration process. After you
registered for a race, it is not possible to add the service.
Who is my partner for the Money-Back-Service?
The Money-Back-Service is provided by Racement.
How do I activate my Money-Back-Service?
In case you have booked the Money-Back-Service, you can get your money back if you
have valid reasons. You need to contact Racement yourself. The general
conditions of the Money-Back-Service with all the information on the topic can be
directly accessed during you registration process and can also be found on our
download page. To contact Racement please log in. Afterwards you will find "Cancel" in the line of the relevant race. Click on "Cancel", so you will forwarded to the form to report a damage/claim. Please add the medical certificate and the invoice and send the filled form.
Please note, you have to contact Racement until 24 hours before the respective race.
My name is listed in the attendees list even through I cancelled my registration. Why?
Your name is listed in the attendees list (only in case of a cancellation with the insurance), because the insurance uses this list to double-check if you paid the registration fee.
When will the Money-Back-Service refund my registration fee?
Please have a little patience. The staff of Racement will go into your matter as soon as possible.
Can I edit my profile?
Yes, you can edit you profile in your private account.
Can I edit my class?
You should check and update you class before the first race of the
season. (e.g.: if you have a license for the new season). It is not advisable
to change classes during the season, as it will influence your overall
standings. In this case, please use our contact form and describe your problem
to our admins.
How can I change my name?
Users cannot change their names themselves. If you need to change your
name, please use our contact form.
How can I change my email address?
Since your email address is simultaneously your user name, you cannot
change it yourself. Please use our contact form and describe your problem to
I found an error in the list of participants.
You are allowed to edit your profile. What you cannot edit are user
names and email addresses. If there is a mistake in spelling, please use our
I am in a wrong class or category.
Please use our contact form and describe your problem to our admins.
I have a question concerning the regulations.
You can access the regulations of the different races on our website. You
can also download the UCI, Swiss Cycling and BDR standards.
I have a question concerning the
You can find the timetables of the different races on our website.
Please keep in mind that there might be some small changes on site.
Please read the FAQ. Your question was not be answered, please write an e-mail to email@example.com.
You did not found the topic of your question or your question was not be answered?
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